Job Description

• Our Business Insurance department is looking for a Quality Assurance Manager to take ownership of the Quality Assurance team. This role focuses on ensuring consistency across the different departments and processes, specifically liaising between Quality Assurance, Compliance, and Training.

Minimum qualifications required

• Standard10/Matric/NQF 4
• RE 5
• Full FAIS qualification
• Business Management qualification (advantageous)

Minimum experience required

• Minimum of 5 years’ experience in a Quality Assurance role 
• Minimum of 3 years’ Team Leader/Management experience in a Quality Assurance role or related role
• Minimum 3 years short-term Insurance experience

Deliverables include, but will not be limited to:

• Ensure that monthly QA targets are met for Tied agents, call center sales, and corporate audits
• Ensure that monthly calibration targets are met
• Conduct monthly calibration coaching sessions with QA team
• Ensure that corrections are carried out on policies where errors have been identified

Essential requirements

• Excellent verbal and written communication skills
• Ability to work independently
• Excellent people skills
• Strong analytical ability
• Attention to detail and able to work under pressure
• Must be highly proficient in dealing with clients at all levels
• Commitment to personal and team goals
• Professionalism
• Presentable
• Ability to apply business rules and processes
• Good negotiating skills