DELIVERY RESPONSIBILITIES:

People Management

• Build a qualified commercial team through innovative hiring and training techniques. Responsible for recruitment, soft skills coaching, training and retention of the department. 
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.  
• Overall responsibility for the management and development of the commercial team personnel and achievement of team objectives. 
• Develop a customer care philosophy that ensures customer satisfaction (internal and external)
• Analyse team performance through various statistical and reporting methods.  
• Market the image of the commercial team that ‘showcases’ and advances company sales and success.
• Effectively manage all day-to-day team activities and escalations. 

Supplier Management

• Management of Suppliers and key client business partner relationships, ensuring their services are consistently achieved and improved. 

Procurement

• Processing of all orders (Internal and Client orders)
• Communicate with BRM/BRDs should pricing/hardware change
• Pro-actively keeping all stakeholders up to date on the progress of order/delivery
• Manage the communication with PMO when orders have been processed for Project

Process Management

• Adhere to and maintain formal procedures for consistency and quality output. 
• Proactive management of the team by taking an influential lead in managing change and the implementation/development of an end-to-end commercial process.
• Continually re-develop processes according to best practices. 
• Ensuring all processes have relevant controls to pick up on any potential mistakes.
• Implement methodologies to improve turnaround time, manage customer perceptions, and build strong internal relationships.  
• Active Quality and Time management

PERSON REQUIREMENTS:

• Strong interpersonal skills used to effectively communicate within the organisation as well as with external stakeholders such as customers and distribution
• Strong commercial skills
• Analytical skills
• Business presentation skills
• Strong verbal, written and communication skills
• Negotiation skills
• Good, developed business acumen
• Planning and organizing
• Delivering results and meeting customer expectations
• Presenting and communicating information
• Stakeholder Management
• Ability to work in a high-pressure environment
• Negotiation skills
• Excellent verbal and written communications

EXPERIENCE:

• Solid record of relationship-building with Suppliers
• Experience working in a commercial team and understanding of the functions required to successfully manage such a division

QUALIFICATIONS:

• Minimum of 3 years’ experience in running a similar function within a systems integrator