Requirements

• Degree in Communication, Journalism, Linguistics or related field
• 3-5 years experience in internal communication/copywriting
• Experience and knowledge in copywriting, proofreading and editing
• Experience in project management

Duties & Responsibilities

Internal Process

• Contribute the development of communication strategy, plans and calendar to effectively plan and coordinate communication initiatives and campaigns.
• Liaise with stakeholders in order to obtain communication campaign or initiative requirements.
• Implement communication campaigns and initiatives in consultation with key stakeholders.
• Design, produce and implement effective marketing communication projects for relevant audiences.
• Assist with the coordination and delivery of events and activations as required.
• Ensure the implementation of communication projects according to project plan and communication elements.
• Identify the most appropriate technologies for communication and collaborate with various stakeholders for the effective implementation of initiatives.
• Support business optimisation in terms of branding, business growth and marketing.
• Perform post campaign evaluations and produce reports for stakeholders.
• Conceptualise, give direction on design and implement a brief / or project from a stakeholder.
• Brief the creative team on requirement for the project and ensure they deliver accordingly.
• Measure success of projects and provide feedback and insights to develop improvements for future projects.
• Perform post campaign evaluations and produce reports for stakeholders.
• Understand and provide insight into digital and social media communication behavior of external stakeholders.

Client Services

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with internal and external stakeholders and clients.
• Make recommendations to improvement client service within area of responsibility.
• Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Finance

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.