Communications Coordinator – Department of Enrolment and Student Administration needed at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

Communication support and strategy:  

• Assist in the annual registration project, set-up and communication;
• Conduct research, and stay updated on industry trends to identify opportunities for innovation and improvement in communication strategies, for approval and implementation;
• Suggest innovative solutions for technical support and communication to management for consideration and implementation;
• Liaise with external service providers to resolve incidents that have been reported;
• Draft and submit reports as required; 

Communication with staff and students:

• Provide advice to DESA on technical requirements for updating the DESA website and Chatbot;
• Configure the template, and consider the technical specifications required to send short communication messages and emails;
• Liaise with the Communication Unit with regard to messages to students, and the use of social media;
• Sent urgent short message service (SMS) messages to students to communicate information;
• Send emails as required for additional information to students;
• Ensure acknowledgement of applications, emails, letters and SMSs;
• Manage communication of all programmes’ admission and selection processes; 

Website updates:

• Update and maintain all DESA web developments and improvements.
• Liaise with the relevant stakeholders to ensure the website provides accurate institutional information;
• Manage podcasts (PODs) and videos for web pages;
• Maintain the What to Study site on UP Web for undergraduate and postgraduate programmes, for all faculties, per programme;
• Update all information and grids in accordance with the latest programme requirements and SENEX decisions;
• Update student FAQs on the web;
• Responsible for adding new student FAQs in accordance with UP publications (Campus News articles, Fact Finder, web announcements, Tukkievaria, JuniorTukkie magazine) and changes in systems and/or procedures;
• Remove outdated FAQs;
• Update existing FAQs in accordance with the latest information (dates, requirements, fees, procedures).

MINIMUM REQUIREMENTS:

• Relevant Bachelor’s degree (Language, Communication or Linguistics degree), with
• A total of three years’ experience in / knowledge of:
• External / internal communication at a Higher Education Institution or large corporate company;
• Editing, translation, and quality assurance;
• Project Management;
• Information Management;
• Working in an academic institution;
• Different communication systems;
• Managing responses and engagements on social media;

OR

• A total of three-year National Diploma, with
• Five years’ experience in / knowledge of:
• External / internal communication at a Higher Education Institution or large corporate company;
• Editing, translation, and quality assurance;
• Project Management;
• Information Management;
• Working in an academic institution;
• Different communication systems;
• Managing responses and engagements on social media.