Community Engagement Coordinator needed at OneDayOnly.co.za

Responsibilities:

• Manage community engagement on social media portals such as; Instagram, LinkedIn, TikTok, Facebook, X and others.
• Active monitoring of social campaigns and adjusting tactics to improve community engagement.
• Setting and implementing social media and communication campaigns to align with marketing strategies.
• Responding to comments, direct messages and customer queries in a timely manner
• Monitor and report on trends in the community engagement space.
• Work closely with the Brand Manager, Brand Coordinator and Social Media Manager to achieve a healthy and sustainable relationship with customers of OneDayOnly.
• Analyze web traffic and relevant community metrics
• Develop and implement traffic plans to ensure the timely and accurate delivery of content
• Coordinate with internal teams to develop and execute effective traffic plans
• Monitor and analyze content delivery performance and make necessary adjustments
• Develop and maintain relationships with content delivery partners
• Monitor and ensure compliance with industry standards and regulations
• Troubleshoot and resolve any issues as needed
• Prepare and maintain detailed reports on content delivery performance
• Additional assistance in managing the social media pages and community management of a small business
• Must have strong video content creation skills and be comfortable appearing on camera as part of brand storytelling and community engagement

Requirements, Skills, & Qualifications:

• 2-3 years of experience in Community Engagement or strong Customer Service background.
• Knowledge of marketing trends and techniques
• Social Media Experience Advantageous
• Proficiency in the Google workspace suite
• Ability to multitask and juggle several responsibilities simultaneously
• Excellent organizational skills and good attention to detail
• Extensive understanding of fostering diverse communities and building strong relationships
• Excellent communication skills
• Good understanding of problem solving and thinking quickly on your feet.
• Accurate reporting skills
• Problem-solving skills