Community Manager | Publicis Groupe

Overview

• We’re looking for a Community Manager who is a culture curator, a brand custodian and has a passion for social media, with sound knowledge of digital marketing. You’ll need to have your finger on the pulse of social media platforms, trends and opportunities.

Responsibilities

• Daily monitoring and community management of multiple social media accounts.
• Experience in Hootsuite and Sprout Social.
• Building of content calendars and scheduling of content in line with social media best practice.
• Accurately engaging with social media queries or comments across multiple platforms (Facebook, Twitter, Instagram, TikTok, YouTube) in line with brand tone and guidelines.
• Scheduling social media posts accurately and timeously in line with content calendar.
• Building content calendars in line with social media best practice.
• Monitoring and measuring the impact of content, and analyzing, reviewing and contributing to the delivery of Social Media reports.
• Working with the social media and account management teams to support any agency and client requirements through administrative, community management and research tasks.
• Reading and understanding Content Strategy Documents, giving input where you feel you can add value.
• Coordinating and executing social media competition and prize draws, working closely with the account management and production teams.
• Creation and management of effective crisis management communication.
• Social media live event coverage which includes but not limited to copywriting and editing deliverables. (During and after work hours in line with Covid regulations)
• Looking out for and assessing opportunities to engage the brand’s followers at the next level.
• Immersing yourself in local and international news, always on the lookout for opportunities to be tactical.

Qualifications

• The successful new candidate will be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills.

The following attributes are also essential:

• Reactive and responsive – responds immediately as things arrive and quick to act on incoming tasks.
• Highly organized
• Multi-tasker
• Easily self-manage
• A passion for creating content for brands on social media channels.
• Being deadline driven and pulling out all the stops to ensure that assigned tasks are completed accurately and on time.
• Have a presence on all the latest social media platforms and understanding of social media ad-units.
• Find satisfaction in closing conversations successfully and accurately on social channels.
• Enjoy unlocking proactive social ideas.
• Have a willingness to learn and progress.
• Attendance of live events and live posting.

We’re looking for a talented Community Manager with impressive work experience, which typically includes:

• Minimum 2 – 3 years Community Management experience (Brand/Digital brands)
• Qualification in Digital Marketing is advantageous
• Experience in the Advertising Agency environment will be a definite advantage.

Personality

• Solution oriented
• Tenacious
• Go getter that lives the brand
• Strong and efficient work ethic
• Positive, can-do attitude
• Curious. Always learning. Always striving to constantly improve
• Comfortable in a high performance, fast-paced environment
• Open and active team player
• Self-starter who can inspire others
• Great communicator
• Trustworthy
• Flexibility