Complaints Officer (Re-Advertisement) Job at National Credit Regulator

Requirements:

•  The successful candidate must have a degree / diploma in Finance, Compliance or Legal.
• At least (18) eighteen months experience in a Regulatory / Credit industry. Experience in complaints / dispute resolution processes will be an added advantage. 

Duties:  

• Effective evaluation of complaints concerning allegations of non-compliance with the National Credit Act.
• Implementation of internal complaints handling policies and procedures. Provide and maintain a high level of quality work.
• Report writing. Maintain good relations with internal and external key stakeholders.
• Participating in team activities aimed at improving customer satisfaction and departmental performance.