Requirements

• LLB degree or degree recognised by the FSCA for a compliance officer
• Registered as a compliance officer with the FSCA or capable of becoming registered (preferred)
• Compliance Officer: 5-10  years’ Compliance experience in the financial services industry

Duties & Responsibilities

INTERNAL PROCESSES

• Identify, measure, monitor and report business compliance risks with the support of the business.
• Assist business with translating compliance related matters into actionable policies and procedures.
• Submit regulatory compliance reports to regulators where applicable.
• Reporting on and providing accurate and complete information to stakeholders in respect of regulatory matters and compliance risks as well as compliance breaches.
• Compile an annual monitoring plan and present for approval by the relevant executive committee.
• Conduct and ensure that monitoring is conducted in line with the approved annual monitoring plan.
• Identify and then notify relevant stakeholders of compliance training opportunities.
• Provide ongoing training support to stakeholders to ensure that all staff members are trained in respect of regulatory obligations.
• Monitor and measure compliance performance by the 1st line of defence, and ensure appropriate mechanisms are in place to identify and address non-compliance by the 1st line of defence.
• Monitor whether a complaints handling process developed by business is in line with regulatory and legislative obligations.
• Maintain good working relationships with regulators and Group Compliance to ensure consistency of information presented and to avoid any future contradictions within MML.
• Providing reports, regular and ad hoc to Divisional/Business unit Management, Group Compliance and other relevant forums.
• Ensure compliance obligations are factored into contracts with external suppliers/service providers, where applicable.
• Keeping abreast of compliance obligations and new developments in the compliance landscape.

CLIENT SERVICES

• Provide authoritative, expertise and advice to clients and stakeholders in respect of achieving the business strategy.
• Build and maintain relationships with clients and internal and external stakeholders
• Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Create a positive work climate to maximise collaboration within the team and within the business.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Encourage innovation, change agility and collaboration within the team.

FINANCE

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.