Job title : Compliance Operations Consultant
Job Location : Western Cape, Cape Town
Deadline : October 30, 2024
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Duties and Responsibilities (Include but is not limited to):
- Process email alerts for watchlist hits effectively
- Receive realtime, automated as well asesclated alerts of Watchlist hits
- Determine if the hits were true or false positives by completing all the necessary compliance regulated due diligence
- In the case of a false positive, then release the individual
- Provide feedback to the relevant staff when their customer has been Whitelisted of if they were a true hit
- Maintain a worksheet record of all actioned hits
- Ensure all hits are captured accurately with all relevant information
- Provide world class customer service to Mukuru customers with compliance queries
- Respond to customers queries timeously and professionally
- Ensure world class communication according to the standard quality assurance documentation, cadence and SLA outlines
- Provide accurate and up-to-date information as needed
- Ensure correct documentation is received by customers
- Assist with outbound calls and live calls from customers regarding compliance issues
- Liaise with the Forensics team to provide Watchlist information
- Effectively liaise with the Forensic and AML team
- Escalate and communicate all true watchlist hits to the forensic and AML team
- Ensure all information is accurate in order to be reported to the Regulator
- Uphold the company brand
- Provide professional customer service at all times
- Give information based on the training received
- Maintain customer confidentiality
- Manage own professional and self-development
- Monitor and manage own targets
- Attend monthly KPI meetings with Team Leader
- Prepare for and attend bi-annual performance reviews
- Complete all required compliance training and assignments
- Attend all refresher training on any updates on existing products, service, and processes
Key Requirements:
- Grade 12 or equivalent (Essential)
- Degree/diploma (Desirable)
- Mukuru call centre training course
- Understanding and speaking of English and Shona OR Chichewa
- 2 years call centre experience (Essential) or 1 years compliance experience (Essential)
- Knowledge of compliance regulations
- Knowledge of money transfer procedures
- Knowledge of FICA regulations
- Knowledge of African currencies
- Knowledge of customer service principles
Additional Skills
- Multitasking skills
- Computer skills
- Telephone skills
- Written communication skills
- Organisational &administrative skills
- Attention to detail
- Interpersonal skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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