Job Description

• To provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards
• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocats and approvs expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to
• Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and
• implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Advise business on best practice for regulatory compliance by ensuring the business is educated on the regulatory landscape and by creating awareness around compliance implications of daily duties
• Advise on and provide support to stakeholders in relation to the execution of the practice relevant to legislation, frameworks, processes, and tools
• Provide expert input to committees on compliance related matters to ensure informed decision making
• Advise business of changes in regulation and identify potential impact of these changes on the business
• Participate and give input to the development and implementation of compliance related campaigns to create awareness of the importance of compliance as well providing staff and business with knowledge and skills related to compliance
• Utilise root cause analysis to understand issues across the business and monitor reviews, conduct trend analysis, and determine impact across portfolios
• Advise and support the Group to ensure regulatory compliance standards are met and risks are mitigated
• Provide regulatory support and expertise in the formulation and completion of compliance risk and control assessments (CRA’s)
• Advise and support business in terms of applicability of regulation and in so doing, mitigate risk
• Ensure that compliance risk is adequately identified and in so doing, guide the business in terms of addressing such risk
• Provide input into the development of the business area tactical strategy in achievement of the overall business trategy
• Develop and implement an area operational plan in achievement of Business objectives
• Define governance frameworks and ensure good governance practice
• Monitor and ensure business committees operate according to required business governance standards through regular engagement
• Assess committees adherence to the governance requirements
• Guide business to ensure that business policies contain the right content addressing legislative requirements thereby working toward an effective and adequate control environment
• Influence the enhancement of business processes and methodologies specific to the area Support and empower the Group to prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Create and strengthen awareness of business compliance status in relation to evolving regulatory landscape
• Promote and facilitate cross Cluster engagement to manage and improve business efficiencies
• Engage with stakeholders on findings of compliance risk and control assessments to ensure action plans adhere to regulatory standards
• Enable management to make informed decisions and prevent compliance breaches
• Ensure that stakeholder relationships are effectively managed
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders’ businesses
• Identify, define, and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team management to implement and review as required
• Monitor own progress against development plan and measure impact of results