Component Application Specialist – Wear Component needed at Caterpillar Inc.

Job Summary

• As a Component Application Specialist – Wear Component, for Construction Industries with a focus on Undercarriage components, you will serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and after-market growth. The role of this assignment is that of an individual contributor who has established a reputation as an expert in a specific parts and service marketing field. Assignments/projects are complex and strategic in nature.
• Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
• Work across various functional business units to achieve parts & services objectives and work with global partners along with districts, dealers, and customers to implement services marketing activities and drive parts growth.

What you will do:

• Represent aftermarket Voice of Customer (VOC) & Voice of Dealer (VOD) & contribute to the Enterprise Component Strategy (ECS) projects
• Collect and prioritize Unmet Customer Needs, with a focus on where we lose and the reasons why
• Document and Disseminate Aftermarket Critical Customer Requirements, in support of parts & services development, throughout the Wear Component lifecycle in the Construction Industry segment
• Define optimal set of aftermarket solutions for each machine and/or product, considering Total Cost of Ownership (TCO) requirements
• Work with Machine and Component Product Groups to ensure aftermarket Parts & Service NPI deliverables are met
• Along with Service Marketing, develop customer messaging – key attributes and value proposition
• Develop Dealer Aftermarket Parts & Services Sales Training – Content & delivery methods
• Drive resolution of Leadership Table Dependencies

Skills You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Strategic Thinking: Knowledge of the importance of “big picture” thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Basic Requirements:

• A completed university degree is a plus
• 5-10 years of Undercarriage and/or Ground Engaging Tools parts marketing, Undercarriage and/or Ground Engaging tools product and/or field experience.
• Candidate must demonstrate Caterpillar’s values of Integrity, Commitment, Excellence and Teamwork
• Strong communication skills
• Self-starter and team player

Top Candidates Will Also Have:

• Broad business background, specific long-term product or industry knowledge and excellent communication skills.
• Ability to build strong relationships with various stakeholders at all levels
• Ability to deal with sensitive issues, mentor, and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.
• Strong communication, presentation, and training skills
• Proficiency in data analysis
• Incumbent has previous expertise within government agencies, national associations, dealers and/or customer groups.
• Accomplished in the use of business tools for communicating ideas
• Strong project management skills

Additional Details

• Travel is 50%, domestic and international
• Onsite, 5 days a week.

Deadline:22nd July,2025