Consultant, Cash (Level 1) – Bloemfontein, Brandwag needed at Standard Bank Group

Job Description

• To attend to any cash related matter (e.g., walk-in customers, ATM’s) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Essential Qualifications:

• NQF Level 5 or equivalent qualification is mandatory.

Required Experience:

• Client Coverage: Personal and Private Banking
• A minimum of 1-2 years of professional experience in branch banking is essential.
• Comprehensive understanding of the bank’s established policies and procedures related to teller operations and frontline support is required.
• Demonstrated proficiency in managing bulk cash transactions and ATM operations.
• In-depth familiarity with legal aspects pertaining to cash handling is crucial.
• Thorough knowledge of various departments and their functions within a branch environment is necessary.
• Experience in customer service and relationship management within a banking context.
• Proficiency in using banking software and cash management systems.

Skills and Attributes:

• Excellent numerical skills with a high degree of accuracy in cash handling and reconciliation.
• Strong communication skills, both verbal and written, to interact effectively with clients and colleagues.
• Ability to work under pressure and manage time effectively in a fast-paced environment.
• Keen attention to detail and a commitment to maintaining the highest standards of accuracy.
• Adaptability and willingness to learn new technologies and processes in the evolving banking sector.
• The successful candidate must possess a strong commitment to maintaining the highest standards of professional conduct and adherence to regulatory requirements in all aspects of cash management and client service. They should also demonstrate resilience, integrity, and the ability to work collaboratively within a team environment.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing