Job Description

• To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.

Qualifications

We are seeking a detail-oriented and customer-focused Consultant, Cash (Level 1) to join our team in Tyger Valley, Western Cape. As a Cash Consultant, you will be responsible for efficiently handling various cash and card-related transactions while providing exceptional customer service to our walk-in clients.

• Process a wide range of cash and card transactions accurately and efficiently
• Assist customers with teller services, ATM inquiries, and Moneygram transactions
• Assess and understand customer needs to provide appropriate financial solutions
• Ensure compliance with bank policies, procedures, and legal requirements related to cash handling
• Collaborate with other branch departments to resolve customer inquiries and issues
• Maintain accurate records of all transactions and customer interactions
• Identify potential cross-selling opportunities and refer customers to appropriate bank services
• Contribute to maintaining a secure and organized work environment
• Stay updated on bank products, services, and industry trends

Additional Information

• Matric required
• National Certificate in Banking (NQF5 FAIS recongized qualification)

Professional Experience Requirements

• 1-2 years of previous branch banking experience
• Strong understanding of bank policies and procedures related to telling and frontline support
• Proficiency in handling bulk cash and ATM operations
• Familiarity with legal aspects of cash handling
• Knowledge of various branch department functions
• Excellent customer service skills with a focus on building relationships
• Strong attention to detail and analytical abilities
• Proficient math skills for accurate cash handling and reconciliation
• Ability to work efficiently in a fast-paced environment
• Excellent communication skills, both verbal and written
• Basic computer skills and ability to learn banking software quickly
• Demonstrated ability to maintain confidentiality and handle sensitive information