Purpose of the job 
To manage the provision of server management and support services, to manage the performance of systems, servers and other related infrastructure, and to ensure all related incidents logged are resolved timeously. 

Key Responsibility Areas 

•  Manage Server Management Services and Support Service Delivery ensure optimal Call Management within the EUC Server Management environment; 
•  Facilitate the implementation of EUC Service Management Operational plan, processes, policies and standards. 
•  Ensure Adherence to Quality Standards and Requirements. 
•  Manage the provision of EUC Server Management support services. 
•  Management of the EUC Server Management team. 

Qualifications and Experience 

• Required Qualification: minimum 3-year National Higher Diploma / National First Degree in Computer Science, IT or a verified / certified IT related @ NQF Level 6. 
• Relevant ICT related certifications (ITIL, Product related, Quality, Leadership, MCSA, MCSE etc) will be an added advantage. 

Experience: 

• 6 – 7 years practical experience in Server Management. 
• which should include: 3 Years’ experience as a Manager/ Specialist/Supervisor with management/supervision of business support/operations in a Corporate/Public Sector Organisation.
• Management of performance of systems, servers and other related infrastructure Management and resolution of incidents logged Experience in the provision of ICT solutions and services. 

Technical Competencies Description 

• Organizational Awareness: IT and Government Industry IT Products and Services An in-depth knowledge of: Server Operational Management System performance Server Management/Support service offerings Performance Management Contracts and Service Level agreements Opex Management Stakeholder management Knowledge of TCP/IP, DNS, 802.1x, and DHCP protocols Knowledge of Windows and Linux Servers, Server Operations, Server applications, etc. 
• Knowledge of both physical and virtualized servers, especially Hyper V  A solid understanding of: Knowledge of hardware and software support for client system/solutions, Mentoring and Coaching of Engineers/Technicians Management of Server & Storage related technologies 
• Managing through evolving technologies Knowledge of Service Management systems (ASPECT /ARS/ITSM7) or equivalent applications ICT Operational Trends Network Operating Systems Project Management 
• Understanding of Quality assurance standards Understanding of the government regulations Various and relevant legislative framework 

Behavioural Attributes: Self-confidence, Problem resolution orientation, Planning, communication, team leadership.
The incumbent will be required to consult and interact with Government officials, standards generating bodies, accreditation and certification bodies. PFMA Budget planning skills. 

Technical competencies: IT Service Management.