Consultant, Recoveries & Liabilities – Roodepoort, 4 Ellis Street needed at Standard Bank Group

Job Description

• To provide a high level of service across the different Insurance Products types through various communication channels to Standard Bank Customers, SBIB Provincial Offices, SBSA Branches, Underwriters and Brokers by resolving insurance policy queries across the various Insurance Products as per the multi-skilling journey. Act as a subject matter expert on Insurance Products as a skill. Management of the Third party and recovery claims with service providers. Achieving the financial performance indicators

Qualifications

Minimum Qualifications

• Matric
• Must be FAIS compliant
• Computer literate
• Paralegal  minimum qualification and LLB would be an advantage

Experience Required
Insurance :

• 5 years Recovery, Liabilities& Legal experience 
• Co-ordinate  and collate all supporting documentation on IMS for handover to the legal collection firm appointed.
• Analyse the documentation to ensure that the information is current and all recovery information is included.
• Action any incoming correspondence, telephonic enquiries, paid up letters, filing and ad hoc queries from legal collection firm ito the SLA agreed to.
• Maintain the registers (manual and electronic) kept by the department for all collection matters by clearly reflecting the current status of each case.
• Liaise with the relevant attorney firms offices to obtain the necessary documentation required by the legal collection firm supporting SIL’s claim from the Third party.
• Deal with all the queries on a daily basis by liaising with the relevant departments and providers. 
• Escalate those queries that cannot be resolved to management so that a decision can be taken timeously. 
• Maintain high ethical standards, by ensuring timelines are met and that the data provided is accurate.
• Maintain all bank/departmental records and manage the outsource process by adhering to external and internal service level agreements.
• Identify possible recovery and third party claims and allocate where applicable to the agreed panel attorney.
• Regular audits on the performance of the panel attorneys.
• Checks that all matters where the lawyers accepted a settlement is within the agreed Mandate as a agreed to by the SBFC Directors and refer to management if not in line with mandate.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Interpreting Data
• Managing Tasks
• Upholding Standards

Technical Competencies:

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services