Consultant Service Delivery – VAC00909/25 needed at SITA SOC

Key Responsibility Area 

• Development, implementation and management of delivery of Service Management Centre (SMC) services in line with aligned to ITIL methodologies in order to perform end-to-end service management functionality 
• Management of the Service Delivery for direct and embedded Service Management Centre services to customers 
• To plan organize lead and direct all components of the Service Delivery related to Service Management direct and embedded services including vendor management 
• To develop and implement Service Management Centre Service Delivery Processes and ensure compliance 
• To design, develop, implement and maintain Service Management Reporting platforms 
• To develop and maintain costing and pricing models for Service Management Centre Services
• Responsible for communication and measurement of service level performance for Service Management Centre customers 
• Resource Management. 

 Qualifications and Experience 

• Minimum: 3-year National Diploma or Degree in IT or related fields and ITIL Foundations Certification. 
• Experience: 5-6 years’ experience in Service Management principles aligned to good practice methodologies, Service Level Management practice, service level performance reporting principles, Customer Service Level and Relationship management and project and financial management principles.