Consumer Services Specialist needed at Coloplast

Job Expired
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Job title : Consumer Services Specialist

Job Location : Gauteng, Johannesburg

Deadline : November 07, 2024

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Your key responsibilities will be

  • Answer incoming phone calls from Consumers/stakeholders and perform duties including capturing sales orders, resolving consumer queries, answer questions on products and/or services
  • Outbound calls to consumers to confirm monthly orders and products
  • Responsible for the conversion of leads within SLA and verification of all mandatory Consumer masterdata and documents
  • Ensuring all email queries are actioned within 48 hours
  • Ensuring all changes to masterdata are updated in the CRM system timeously and that masterdata is complete and accurate at all times
  • Logging consumer complaints in the CRM system timeously and following up with the necessary action
  • Ensuring all consumer interactions are recorded in the CRM system as per SOP
  • Asking insightful questions that get to the root cause of the consumer’s query
  • Consumer sales activities as per scheduled campaigns
  • Any other Consumer service-related tasks as requested

Professional qualifications

  • At least one year of working experience
  • Tertiary qualification is an advantage
  • Previous experience in a medical field is an advantage
  • Afrikaans speaking
     

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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