Contact Centre Agent Ref: CCA12-24 needed at The Commission for Conciliation, Mediation and Arbitration

Gauteng Full Time Customer Service

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Job title : Contact Centre Agent Ref: CCA12-24

Job Location : Gauteng,

Deadline : January 10, 2025

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Key Performance Areas (Include but not limited to):

  • Telephonic advice to users
  • Advice related to case queries
  • Capturing Information on CMS (Case Management System)
  • Customer Service Delivery
  • Self-Development

Key Requirements:

  • Appropriate Diploma or equivalent
  • 2 – 3 years’ experience in the labour law environment
  • Knowledge of Case Management System
  • Knowledge of Microsoft Office Suite, specifically MS Teams
  • Knowledge on Labour Law
  • CCMA institutional knowledge

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