Job title : Contact Centre Operator
Job Location : Western Cape,
Deadline : October 24, 2024
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Qualifications
- Grade 12/Matric
- University Qualification will be an added advantageous.
Experience
- 13 months to 3 years in a Call Centre environment
Duties
Business growth across customer base:
- Support key stake holders in the business to retain and grow the customer base.
- Ensure the ownership of Protea Chemicals customers is continuously improved.
- Partake in the communications between customers and internal customers.
- Identify new opportunities with existing and new customers.
- Proactively source information from industry to gain an understanding of the processes and products.
- Ensure profit margin levels are maintained.
Customer experience Ensuring agreed OTIF targets are achieved:
- Ensuring the customer response to queries; NC’s and quotes are within the agreed target time frames.
- Supporting internal customers achieving their targets
Efficiency and profitability improvements form part of the operations team to improve Customer experience and customer profitability:
- Support efficiency and improvement plans through continuously seeking opportunities. “The successful candidate shall be required to perform any other reasonable tasks / services from time to time as required by the business.”
Job Competencies
- Planning and organising
- Sales and Marketing knowledge
- Problem solving
- Analytical skills
- Interpersonal relations
- Written and verbal communication
- Assertiveness
- Consequential thinking
- Decision-making skills
- Environmental scanning in relation client markets and Sales in the region Self-confident Service excellence orientation
- Tenacity
- Innovation
- Socially confident influencing and persuasiveness
- Stress resilient
- Negotiation skill
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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