Contact Centre Team Leader needed at Ignition Group
Job title : Contact Centre Team Leader
Job Location : KwaZulu-Natal,
Deadline : June 13, 2025
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The detail:
- Management Ensure the team meets their core KPI Sales service targets.
- Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.
- Responsible for the day to day management of your team, including the monitoring of shift patterns, time-keeping, absence, and overtime
Coaching and Developing
- Coach, mentor and develop the team.
- Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
- Establish goals both for the team and for individual employees, and conduct regular performance reviews.
- Identify and address any training that your team require.
Collaboration
- Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign.
Requirements
- Matric
- Contact Centre Experience
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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