Contact Centre Trainer needed at Ignition Group

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Cellular Associate needed at Mr Price Group
Project Services Accountant - Internal Client Services - Finance needed at Deloitte

Ignition Group’s job vacancy, Career and Recruitment

Job title : Contact Centre Trainer jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Durban

Deadline : September 03, 2022

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The detail:

Training Preparation and Facilitation

  • Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.

Be an Industry Thought Leader

  • Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry.
  • Constantly seek ways to improve the training experience and share your ideas with your colleagues.

Coach and Develop our Trainees and New Employees

  • Provide additional support to the new agents during the first full month throughout our training phases and into full production.
  • Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
  • Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.

Reporting and Assessments

  • Conducts and submits Skills Gap Analysis reports for existing staff as required.
  • Submit daily reports.
  • Prepare candidates for tests and assessments.

Are you this person?

  • Do you have your matric, as well as your Train the Trainer, and RE?
  • Do you have experience training campaigns within the insurance and/or financial services industry? We’re talking product, systems, soft skills, the whole shebang!
  • Do you have training experience relevant to a contact centre and/or another high-volume environment?
  • While a coaching qualification is preferred, coaching experience is essential.
  • Are you qualified as, or interested in becoming, an accredited assessor?

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

Cellular Associate needed at Mr Price Group
Project Services Accountant - Internal Client Services - Finance needed at Deloitte

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