Contact Centre Trainer needed at Ignition Group

Job Expired
2 years ago

Ignition Group’s job vacancy, Career and Recruitment

Job title : Contact Centre Trainer jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Durban

Deadline : September 03, 2022

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The detail:

Training Preparation and Facilitation

  • Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.

Be an Industry Thought Leader

  • Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry.
  • Constantly seek ways to improve the training experience and share your ideas with your colleagues.

Coach and Develop our Trainees and New Employees

  • Provide additional support to the new agents during the first full month throughout our training phases and into full production.
  • Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
  • Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.

Reporting and Assessments

  • Conducts and submits Skills Gap Analysis reports for existing staff as required.
  • Submit daily reports.
  • Prepare candidates for tests and assessments.

Are you this person?

  • Do you have your matric, as well as your Train the Trainer, and RE?
  • Do you have experience training campaigns within the insurance and/or financial services industry? We’re talking product, systems, soft skills, the whole shebang!
  • Do you have training experience relevant to a contact centre and/or another high-volume environment?
  • While a coaching qualification is preferred, coaching experience is essential.
  • Are you qualified as, or interested in becoming, an accredited assessor?

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

  • This job has expired!

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