Job title : Contact Centre Web Leads Agent
Job Location : Western Cape, Cape Town
Deadline : November 15, 2024
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MAIN DUTIES AND RESPONSIBILITIES
- Contacting prospective clients via telephone or email.
- Convert sales leads in to sales opportunities
- Provide product information to prospective clients
- Monitor sales queues and track inbound sales enquiries by converting sales leads to appointment opportunities
- Converting social media or internal/external referrals and or generated Web leads to sales appointment opportunities
- Assist the business with any sales campaign as and when required
- Ensure all Web lead, Referral or campaign processes are followed according to agreed procedures
- Ensure all Web leads, Referrals or campaigns received from internal or external partners are phoned according to the SOP and captured accordingly
- Vigorously try to obtain subscriptions
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, Email)
- Excellent knowledge of MS Office (word, teams, excel, PowerPoint) and office agent software Openscape etc.)
- At least 1 to 2 years’ experience within a contact center, of which admin experience would be beneficial.
- Listener experience
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic sales support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Outstanding communication and interpersonal abilities
- Excellent organisational skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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