Content Developer needed at FirstRand Corporate Centre

Job Description

• Implements a program of technology projects to ensure that program goals are accomplished
• Hello future Content Developer
• FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!

Are you someone who can:

• Create engaging scripts for e-learning, using materials provided by Subject Matter Experts (SME) and other clients.
• Manage scripts and courseware. Scripts, course materials, and courses. Manage the internal and external review processes of content.
• Recommend appropriate instructional method(s) based on content analysis and proposal.
• Create supplemental materials, like scripts (for audio, video, animations) and asset lists.
• Support Learning Manager, as needed, on the design and development of projects. This may include brainstorming, attending meetings, analysing source materials, developing outlines, sourcing images, etc.
• Create training materials that meet instructional design principles and customer requirements.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end users, SMEs, project managers and senior staff members.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide proactive advice and solutions to relevant stakeholders.
• Establish corporate standards and guidelines for the sourcing, management, archival and retention periods of content.
• Engage in the full content management lifecycle, editorial, production and publication processes. 
• Analyse opportunities for content needs and changes whist adhering to, and implementing, document management principles and strategies
• Drive quality control of content by setting and ensuring adherence to content related policies i.e., spelling, grammar, currency, appropriateness for audience.
• Design and implement metadata by providing guidance to authors on content in the various business areas, proof reading and self editing, correcting factual and language errors and identifying inconsistencies, contradictions and repetitions.
• Develop both static and dynamic multimedia using InDesign or appropriate tools.

You will be an ideal candidate if you:

• Have completed relevant undergraduate degree
• Have at least 4-5 years content development experience
• Experience with data analytics tools and languages to measure effectiveness and improve content-based insights
• Client and project management skills
• Superior communication skills
• Experience working with Learner Management systems e.g. Workday
• Experience with Microsoft Suite
• Experience with various Learning Authoring tools e.g. Articulate 360, Adobe Captivate, Vyond

You will have access to:

• Challenging work in a complex and exciting compliance environment
• Opportunities to innovate and create efficiencies
• Exposure to our direct South African operations and indirect broader Africa, offshore operations
• Create engaging scripts for e-learning courses
• Take legislation and policies and bring true storytelling to the learner experience
• Bring real value to the scripting process, taking ownership of the design

We can be a match if you are:

• Obsessed with mastery for developing content outlines, storyboards, scripts, and prototypes for various media and channels
• Eager to collaborate with other content developers, designers, developers, and stakeholders to ensure the quality and effectiveness of the content
• Skilled at managing and updating the content inventory, calendar, and workflow
• Excited about evaluating and measuring the performance and impact of the content using analytics and feedback tools
• Curious and courageous with keeping up to date with the latest trends, best practices, and innovations in content development and digital media