With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2 -3 years’ experience within the retail Operations Environment
• Able to work day and night shifts
• Computer literate – MS Office

A bonus to have:

• Completed or studying towards a related certificate/ diploma or degree

What You’ll Do For The Brand:

Observe if cash safety procedures are being followed, this includes but is not limited to:

• Safe Opening
• Safe Closing
• Admin door locked
• Float issuing
• Cash Transfers
• Bank Prep and dropping
• Cash in Transit

Monitor and report on irregularities relating to:

• Negligent storage or handling of cash.
• If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
• Report on late opening and late closing of branches.
• Cleanliness and appearance of Branch/Support Centres.
• Unauthorised mobile phone users while on an active shift.
• Verify Patron Head Counts.
• Marketing promotions on site.
• Visible Health and Safety deviations.
• Internal Audit and Compliance Audits being conducted.
• Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
• Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
• Unproductive congregation of Team Members or abuse of time while on active duty.
• Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
• Team members who arrive late for their shift or leave early before shift end.
• Team Members not in proper uniform.
• Team members using company property for personal use.

Operations:

• Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist with any betting related queries which require the viewing of CCTV Surveillance footage.
• Observe and report any suspicious or unusual behaving Patrons/Team members.
• Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
• Observe terminals logged on with cash while unattended.
• Identify and report facial recognition cameras that are out of focus or require maintenance/repairs.
• Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.
• Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.
• Conducting real-time transactional monitoring, across online deposits and withdrawals platforms in order to identify issues affecting operational efficiency and overall customer service.
• Assistance with the review of operational policies and procedures based on findings in the role.
• Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented.
• Project management of findings through to resolution implementation with the operational team.

What You’ll Bring To The Team:

• High attention to detail.
• Good communication skills.
• Demonstrate high energy, enthusiasm and motivation in execution of work.
• Demonstrates an exceptional level of quality standard.
•  High sense of accountability towards work