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Control Room Manager needed at Pollock & Associates

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Job title : Control Room Manager

Job Location : Western Cape, Cape Town

Deadline : August 31, 2025

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Minimum Requirements:

  • 3+ years’ experience in a Control Room, IT Ops Centre, or SOC environment
  • 1–2 years in a supervisory or lead role in a 24/7 operation
  • Strong grasp of incident escalation workflows and real-time monitoring
  • Proficient with tools such as Zabbix, PRTG, or SolarWinds
  • Technical knowledge of networks, firewalls, VPNs, CCTV/NVR systems

Preferred Certifications:

  • Zabbix Certified Specialist
  • CompTIA A+/N+
  • PSIRA Control Room Operations Certificate

Technical Responsibilities:

  • Manage shift schedules and ensure SLA adherence
  • Oversee incident response and technical escalations (Tier 2)
  • Ensure accurate logging and reporting of alarms and incidents
  • Drive SOP compliance, stakeholder communication, and continuous improvement

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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