Coordinator-Voice-Claims needed at EXL South Africa

About the job

• In this role, you’ll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs).
• Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage.
• Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial.
• Adherence to company policies and procedures is paramount to ensure operational efficiency.
• You’ll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims.
• Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns.
• Additionally, you’ll be expected to fulfill any other essential functions as directed by the supervisor.
• Join us in delivering excellence and maintaining high standards in claims management.