Position Overview

• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
• Achieve the sales target set by the Sales/Branch/Retail Manager
• Manage counter sales and ensure that optimal customer potential is achieved.
• Plan, forecast and report on sales potentials by customer.

Specific Role Responsibilities

• Report all competitor pricing and activities.
• Report all customer information regarding delivery, telesales, and account problems.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
• Build and strengthen customer relationships.   
• Receive inbound customer sales inquiries
• Cold calling when necessary
• Provide quotations, product, and service information
• Provide support and pricing details in response to inbound enquiries
• Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

Qualifications and Experience

• Matric
• Minimum of 2 years’ experience in a sales Spares/Motor/Engine environment- Essential 
• Extensive experience in an automotive sales environment dealing with customer needs.
• Technical background- Desirable
• Proven track record
• In depth product knowledge 
• Some business acumens, understanding the costs and breakeven scenarios of customer service delivery

Skills and Personal Attributes

• Should be able to carry out his/her responsibilities with little supervision
• Thorough knowledge of the geographical area of responsibility.
• Good planning and time management skills
• Be a good team player
• Negotiation skills
• Self-motivated
• Honest and show integrity