Credit and Operations Specialist (Centurion) needed at AVBOB South Africa

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Job title : Credit and Operations Specialist (Centurion)

Job Location : Gauteng, Centurion

Deadline : April 14, 2025

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Description

  • AVBOB Financial Services is seeking a dedicated Credit and Operations Specialist to lead and manage our Credit and Operations team. The ideal candidate must have strong leadership skills, in-depth knowledge of credit management, and a passion for process improvement. This role involves supervising the day-to-day activities of the team, overseeing credit assessments, ensuring compliance with credit policy, managing loan applications, and driving collections efforts.
  • You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

  • Supervise daily activities in loan underwriting, account management, and collections.
  • Streamline processes and enhance operational efficiencies.
  • Develop and implement effective debt collection operational plans.
  • Track performance metrics, identify bottlenecks, and make improvements to systems and processes.
  • Ensure compliance with company credit policies, manage overdue accounts, and minimize bad debts.
  • Conduct daily  dipstick of disbursed loans to ensure policy compliance.
  • Monitor customer accounts to ensure timely repayment and adherence to loan schedules.
  • Ensure all credit and lending activities comply with AFS’s policies, the RMCP, South African regulations, and the National Credit Act (NCA).
  • Collaborate with stakeholders to adapt policies to regulatory changes and market conditions.
  • Provide internal and external audits with necessary information and implement agreed actions.
  • Provide timely feedback to management on customer enquiries.
  • Ensure all customer dealings adhere to “Treating Customer Fairly” (TCF) principles.
  • Compile regular reports on credit control activities, loan performance, delinquency rates, recovery processes, and more.
  • Respond to internal and external audit queries.
  • Lead departmental meetings and provide insights on operational performance.
  • Develop training programs and identify training needs for the team.
  • Implement discipline and address incidents that fall outside the norm.
  • Manage staff leave, conduct performance appraisals, and provide coaching to improve performance.
  • Work with the Credit and Operations Manager to improve credit control processes.
  • Assist in implementing system upgrades or automation to enhance efficiency.
  • Monitor the workflow system and resolve any system-related challenges.
  • Analyse credit data to assess policy effectiveness and recommend changes to improve risk management.
  • Identify potential risks in the loan portfolio and implement strategies to mitigate them.
  • Address delinquent accounts and reduce the company’s exposure to credit risk.
  • Prepare monthly Risk Control Self-Assessment reports.

Requirements

  • Bachelor’s degree in finance, economics, or a related field.
  • 5 years of experience in consumer lending, including at least 3 years in a supervisory role.
  • Strong understanding of credit risk principles, with focus on originations, collections, and business strategy.
  • Knowledge of industry best practices and trends.
  • Leadership and team management skills.
  • Strong analytical, decision-making, and communication skills.
  • Ability to motivate and inspire a team to meet performance targets.
  • Proficiency in various software tools and financial analysis

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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