Credit Controller – Midrand needed at IIE MSA and IIE Varsity College

Save

Job title : Credit Controller – Midrand

Job Location : Gauteng, Johannesburg

Deadline : January 05, 2025

Quick Recommended Links

Duties and Responsibilities:

Collections/Handover

  • Collections on outstanding accounts as per assigned aging.
  • Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
  • Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
  • Meeting monthly collection targets and reducing portfolio risk.
  • Ensure that all payment plans are adhered to.
  • Escalation and assistance of account related queries (Billing/statements/Payments).
  • Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order.
  • Ensure follow-ups are done on PTP’s (Promise to pay) made on specific dates.
  • Manage holds on all accounts (current to be removed/arrears to be added).
  • Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC/NSCC for approval and upload.
  • E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
  • Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.

Administrations/Customer Service

  • Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/National Senior Credit Controller and action once approved.
  • Accurate processing of unallocated payments.
  • Work closely with the admissions team by preparing pro rata calculations on cancellations.
  • Credit balance investigations and updating status/notes on portal.
  • Assisting with administration functions as and when required.
  • Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
  • Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
  • Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
  • Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.

Quality Management & Reporting

  • This will include the evaluation of all other KPA (Key Performance Area).
  • Items such as quality of work, deadlines met and query handling will be checked.
  • Quality of e-mails, calls and letters sent will also be evaluated.
  • Quality of notes and information saved in Excalibur.
  • Reports and documents prepared and sent to CSCC/NSCC.

Competencies Required:

  • Knowledge of Full Function Credit Control
  • Knowledge of Accounts Receivables/Debit Orders /Bank Statements
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
  • Good Interpersonal skills/Customer Service driven
  • Analytical and Problem-solving skills
  • Sound numerical skills
  • Best suited to a friendly, organised person who works accurately and is able to handle pressure
  • Honest, trustworthy and ethical
  • Time management skills
  • Ability to produce basic reports using Microsoft Office

Minimum Qualification Requirements:

  • Minimum of Matric
  • Credit Management / Bookkeeping /Financial qualification advantageous

Minimum Work Experience Requirements:

  • Minimum of 2 years credit control experience

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Accounting / Financial Services  jobs