Credit Controller Supervisor | Fidelity Services Group

Job Summary:

• The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts, and improve cash flow.

Key Responsibilities:

• Lead and manage a team of credit control officers to ensure targets and KPIs are met.
• Implement and maintain credit control policies and procedures.
• Monitor and analyse aged debt reports to identify outstanding accounts and take appropriate action.
• Review and assess credit applications to determine creditworthiness of customers.
• Negotiate payment plans with delinquent customers and escalate unresolved issues to management as necessary.
• Conduct regular reviews of credit limits and terms for existing customers.
• Investigate and resolve customer queries related to invoices and payments.
• Provide training and guidance to credit control team members on best practices and procedures.
• Prepare reports on debt collection activity and performance for management review.
• Liaise with sales, customer service, and other departments to resolve payment disputes and improve collection processes.

Qualifications and Skills:

• Bachelor’s degree in finance, Accounting, or related field.
• Proven experience in credit control or accounts receivable management.
• Previous supervisory or team leadership experience.
• Strong understanding of credit control processes and principles.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Proficiency in Microsoft Excel and other accounting software.
• Attention to detail and high level of accuracy.
• Knowledge of relevant legislation and regulations related to credit control.
• Professional certification (e.g., CICM) is a plus.