Minimum Requirements

• National Diploma Financial Accounting / Credit Management or Degree in Finance
• At least three years experience in dept collection management

Duties and Responsibilities

Accountability Areas:

• Debt Collection 
• Maintenance of student accounts
• Reviewing of students enrolled
• Student suspension

Operational Process Outputs:

Review of age analysis

• Allocate accounts to credit controller
• Identify risk accounts per credit controller
• Action identified handover accounts

Load new collections in payment platform

• Identify due accounts
• Load collection

Management Areas:

• Debt strategy rollout – planning, scheduling, monitoring, control, corrective action 
• Reporting on debt statistics
• Workflow / alignment / silos with other finance departments 

Escalated query management

• Collaborate with internal stakeholders for resolution of queries
• Feedback to customer/ credit controller on outcome
• Resourcing and capacity management (people, facilities, and equipment) 

Leadership Responsibilities:

Talent acquisition, selection, onboarding and succession / bench strength

• Compliance to HR policies and procedures
• Roles filled with competent people as indicated by actual performance after appointment
• Strong talent/succession bench to exploit business opportunities

Individual performance – role clarity and objectives; reviews; feedback; corrective actions

• Compliance to policies and procedures
• Recognise excellent performance and deal with under performers  

Skill levels – training & development

• Develop direct reports to be successful
• Provide a climate which fosters learning and growth

Culture and climate 

• Live, share and ensure that everybody understand the vision, strategy and values
• Drive implementation of culture initiatives
• Visible and engaged and energise the department through effective communication and personal energy   
• Build a team and do not do the work of direct reports
• Team work and synergy facilitated, motivation and support provided
• Conflict and disciplinary issues addressed timeously

Remuneration – input into decisions 

• Fairly discriminate between people based on performance and potential 
• Clearly communicate basis of remuneration and bonuses to staff
• Stakeholder management 

Functional Competencies:

• Proficiency in MS Office
• Ability to work with numbers
• Telephone etiquette / email
• Deep understanding of credit management systems
• Ability to work well under pressure
• Conflict Management Skills