CSSR – S2 needed at Sandvik

The Role 

• The purpose of this role is to actively promote or sell parts, tools and services to support customers in alignment with their needs as well as provide support to ensure minimal machine downtime by resolving machine emergency issues quickly and efficiently.

Key Responsibilities:

• Support customers with product information and resolve their queries in alignment with Sandvik processes and procedures.
• Actively promote or sell parts and services to support customers with their needs including cold calling activity for customer retention and market share growth.
• Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs.
• Process customer orders timeously, expedite, and follow through up to delivery.
• Answer calls within the prescribed service level 
• Maintain a high level of proactive call and follow-up activity and produce a high level of output to reach sales targets.
• Provide backorder reports to customers and resolve system or order issues as and when picked to allow customers to plan production and maintenance activities.
• Report and escalate customer criticality 1 orders/inquiries to Logistics and Technical Solutions Providers and keep the customer informed of progress

Your Profile:

• Matric / equivalent qualification 
• Relevant post Matric qualification will be advantageous
• Knowledge of the processes, tools, and techniques of selling goods and services over electronic channels
• 2 – 5 years’ experience in the customer call centre in a sales environment
• Understanding and knowledge of tools and processes of selling over the phone.
• High level of professionalism, honesty, and integrity
• Attentive to detail
• Ability to positivity influence stakeholders 
• Ability to organize, prioritize and complete multiple tasks under tight time constraints, in a high-volume environment.
• Good time management, prioritizing, and organizing skills.
• Flexible, and self-motivated with demonstrated initiative and independence.
• Positively embrace change and adapt to different/new systems and processes
• Ability to troubleshoot, identify and initiate solutions.
• Must be able to communicate effectively with stakeholders
• Excellent written and verbal communication skills both face-to-face and electronic 
• Computer literacy 
• English proficiency
• Valid driver’s licence