Customer Account Management: Consultant CFS Call Centre needed at Pepkor Speciality
Job title : Customer Account Management: Consultant CFS Call Centre
Job Location : Gauteng, Johannesburg
Deadline : May 04, 2025
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Job Purpose:
- Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
Key Responsibilities:
- Customer Engagement: Communicate effectively to obtain relevant information.
- Customer-Centric Approach: Handle interactions with care and professionalism.
- Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.
Competency Requirements:
Knowledge:
- In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems
- Familiarity with relevant legislation (CPA, NCA, etc.)
- Proficiency in Microsoft Office and relevant systems/applications
Skills:
- Strong telephone etiquette and negotiation abilities
- Effective written and verbal communication
- Conflict management and emotional intelligence
- Business numerical skills and attention to detail
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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