My client is seeking a Customer Advisor to work in a call centre/customer service environment.  You will guide customers buying electrical components/products via an online platform and enable them to transact on-line. You will enrich the customer experience and provide excellent customer support, thereby building customer loyalty.
This is an EE opportunity.

Requirements:

• Matric plus a relevant customer service, commercial or technical qualification.
• 3+ years experience in customer service/e-commerce or online product support.
• Customer support experience working with electrical components or anything related to: mechatronics, iOT, science or electronics.
• Good communications skills in standard English.
• SAP experience is essential.
• Experience in assisting customers with online search and browse for product selection and online transacting.
• Ability to interpret technical information/specifications correctly.
• Accurate data capturing.
• Excellent attention to detail.
• Flexibility to changing situations.
• Mathematical capability and ability to work with financial calculations.
• Positive attitude.