Customer Collaboration Analyst needed at Clover S.A. Proprietary Limited

Requirements

• Bachelor’s degree (Supply Chain Management, Statistics, Data management, Industrial Engineer or Economics)
• Business English: Highly Proficient 
• Code 08 Driver’s license
• Experience in working with retailers
• Flexibility on working from different locations
• Willing to occasionally travel to key external stakeholders
• Advanced level of computer literacy and data analytics
• Advanced level of computer literacy and data analytics

Competencies

• Ability to influence and balance stakeholders        
• Ability to identify risks and gaps within the business process, and implementing strategies and measures to improve results         
• Result and Solution Driven        
• Strategic mindset and resourcefulness        
• Effective communication and planning        
• Resilience         
• Persuade stakeholders to gain support and commitment        
• Be dynamic and responsive to changing business needs        
• Effective and efficient verbal and written communication and collaboration with external and internal stakeholders
• Planning and organising to achieve business needs and deliver value        
• Manage complexity to effectively solve problems and optimise customer value        
• Review and reporting-  Apply advanced knowledge to guide processes to express ideas and solutions        
• Data collection and analysis        
• Project management and oversight        

Duties and Responsibilities

Be the custodians of the collaboration process with the retailers

• Understanding roles and responsibilities of different departments in the collaboration process and determine the need for collaboration within each step
• Taking lead for the specific retailers collaboration projects (setting up meetings and leading, ensuring all discussions are output focus and are executed)
• Weekly track and share standardised report to all stakeholder (forecast, service level, upcoming big promotions) based on the maturity of the collaboration process
• Analyse shared retailer data and identify gaps within the integration of data (e.g. Kolabo data matching with retailer data)
• Collaborate on promotional volumes with all internal and external stake holders
• Evaluate and Identify opportunities to growth the account by closing gaps in the integration process

Identify Gaps & Opportunities

• Continuously identify opportunities and gaps per retailer group over all diciplines including returns, sercvice levels and outbound strike rates
• Implement new Service levels (on time in full) measurements and alignment of data with the Clover service levels        
• Continuously putting measures in place to close gaps and measure outputs        
• Continuously improve the maturity of the level of collaboration and integration through innovative processes and shared learnings         
• Ensure promotional alignment between the retailers and company        
• Daily tracking of promotional uplifts, and communicate any gaps to all stakeholders        
• Daily analyse the forecast vs stock reports per retailer, identify gaps and execute corrective actions in collaboration with internal and external stake holders        

Define strategy per customer group

• Alignment of the reporting methods to enable consistent reports (ITIF, IT, IF…)        
• Leading the process of setting up new cube views to align with customers (products codes vs article codes, product hierarchy, customer, UOM….)        
• identify areas of improvement, be able to create a project plan to effective involve all relative stakeholders.
• Measuring all actions and indicating weekly improvement  (CLS, forecast accuracy, order acceptance, order processing, stock availability, returns, promotional accuracy, etc.)        
• Inputs in the monthly forecasting session to align with customer build up forecast (analysing and assisting retailers to provide Clover with accurate promotional/special activities forecast)        

Promoting value driven process with focused actions

• Eliminate manual integration and collaboration with stakeholders to create efficiency        
• Manage master data updates between Retailers and Clover to ensure accurate and useful information        
• Ensure optimal planning and ordering by ensuring orders are processed and expectations are met        
• Manage inputs and insights into the S&OP process