Customer Contact Coordinator – 6 Month Contract needed at CHEP
Job title : Customer Contact Coordinator – 6 Month Contract
Job Location : KwaZulu-Natal, Durban
Deadline : April 05, 2024
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Responsibilities include:
- Initiating and maintaining good working relationships with the customer equipment controllers through query resolution and proactive identification of potential issues
- Conducting Health Checks and Scheduled calls on customer accounts, ie Service calls and providing feedback and corrective recommendations to the customer and Business Manager
- Customer account reconciliations (Master Control Card/Inventory Recon)
- Identification and Investigation of credit equipment balances
- Analysis and resolution of suspended movements
- Completing and processing internal transaction documentation
- Investigate and resolve queries raised by internal and external customers.
- Attend to walk in Customers at the Market, market Agents.
- Following up with customer and business to ensure the recommendations are implemented.
- Accurate recording of service requests on Siebel
- Processing and extracting data and reports in SAP and BW computer systems.
- Assisting users on electronic support systems (MyCHEP)
- Performing helpdesk function (if applicable). This involves being registered as a Helpline Agent, accessing the Nice in Contact programme and attending to Inbound calls from customers (as part of the Helpline team) from Customers.
- Assist with za-info functionals as required.
- General office administration including switchboard relief.
- Participation in Team Projects
- Participation in stock counts at customer sites which may involve overtime on weekends.
- Serve as backup for TEMS and other staff within the team.
Key Requirements
- Matric & Diploma Essential.
- Preferably achieved or studying towards a further tertiary qualification.
- Manual Drivers License
- 3-5 years Accounts & Reconciliation
- 3 years Customer Service role
Preferred Education
- Diploma – Accounting
Preferred Level of Work Experience
- 3 – 5 years Not Remote
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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