Responsibilities include:

• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
• Customer account reconciliations
• Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
• Identification and Investigation of credit equipment balances
• Analysis and resolution of suspended movements
• Investigate and resolve queries from the business & customers
• Follow up with customer and business to ensure the recommendations are adhered
• Accurate processing of client requests on Siebel
• Electronic System Support to local client base
• Manage the helpdesk function (if applicable)
• General office administration such as switchboard, filing and other duties
• Participate in Team Projects
• Serve as backup for TEMS and other staff within the team
• Assist in any other task as delegated by management.

Challenges

• Working under pressure
• Working in a team
• Deadline Driven Strict SLA’s

Qualifications:

• Matric & a Diploma Essential. Preferably studying towards a business-related degree.
• Manual Drivers Licence

Experience

• 3-5 years Basic Accounts & Reconciliation, including general office duties
• 3 years Customer Service Experience