Customer Development Capability Manager Job at Unilever

• We’re looking for a Customer Development Capability Manager to lead the development and execution of capability strategies that drive commercial excellence, strengthen frontline performance, and build a future‑fit sales force. This role ensures the Customer Development team is equipped with the right skills, tools, and processes to win in the marketplace.
• You’ll be part of a team that believes in doing work that truly matters — for people and the planet.

Key Responsibilities

Capability Strategy & Execution

• Design and implement a holistic Customer Development capability roadmap aligned with business strategy
• Lead the deployment of global and local capability frameworks
• Partner with HR and Global Learning teams to embed capability programs into the broader talent agenda

Sales Training & Development

• Identify skill gaps through diagnostics and performance data
• Develop and deliver training programs (in-house or via external partners)
• Drive adoption of digital learning platforms and blended learning approaches

Performance Enablement

• Collaborate with Sales Operations to ensure tools, systems and processes support capability development
• Embed performance coaching culture across sales leadership
• Track ROI of capability initiatives and continuously improve based on feedback and results

Stakeholder Engagement

• Work closely with Customer Development Leadership Team and key partners to ensure capability programs are commercially relevant
• Influence senior leaders to prioritize capability as a growth enabler
• Represent the market in global capability forums (Customer Development Academy) and share best practice

Required Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred)
• 8+ years’ experience in Sales, Commercial Excellence, or Capability‑focused roles
• Demonstrated success in designing and delivering impactful capability‑building programs
• Experience within FMCG or similarly fast‑paced environments is an advantage
• Strong analytical skills with the ability to convert data into actionable insights.
• Excellent organizational and time‑management capability.
• Demonstrated cross-functional collaboration and influence.
• Strong problem-solving ability and adaptability to changing business environments.
• Attention to detail and exceptional communication skills.
• Proven customer service mindset and stakeholder management skills.