Customer Engagement Agent: Sunbet needed at Sun International

Qualifications

• Grade 12

Experience

• Minimum 2 years experience in a customer service, a contact centre or sales environment
• Having an interest and experience in sports is an advantage

Key Performance Areas

• Have a complete knowledge and understanding of the SunBet products and the online gaming industry
• Provide input into plans to increase the generation of sales leads for the acquisition of SunBet business
• Attend on-site activations and events, identify opportunities, and canvas clients to generate leads and new business
• Persuade potential customers of the benefits and advantages of opening a SunBet account
• Provide services and support to customers who place on-line sports bets, providing advice and education to customers around how to place on-line sports bets and casino bets
• Respond to technical and/or account related queries raised by customers
• Research required information by using available resources or liaising with other departments to adequately respond to queries and ensure customer queries are resolved
• Contact new customers and follow-up with existing clients to obtain their FICA documentation
• Leverage existing relationships to initiate and develop relationships with customers to acquire referrals
• Compile and distribute on-site activation schedules for various venues
• Communicate with stakeholders, clients, visitors around activation requirements
• Conduct face-to-face meetings with customers / guests at various on-site activation to initiate, build and secure future SunBet business
• Attend SunBet VIP events / activations with customers to raise awareness around SunBet’s brand and VIP program, as required
• Book activation venues and plan logistics according to requirements – number of people, equipment, times, access to floor, refreshments, etc.
• Conduct pre-activation checks to ensure that the venue set up meets requirements
• Track and report on the daily generation of leads through promotional processes
• Complete post activation administration including; information documents, attendance figures, leads generated
• Engage with players and provide a customer experience that will support brand loyalty ensuring SunBet as the online gaming and sportsbetting brand of choice
• Ensure that customers are treated with courtesy and respect at all times, and provide professional service standards and solutions
• Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective