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Customer Experience Assistant Manager needed at EXL South Africa

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Job title : Customer Experience Assistant Manager

Job Location : Western Cape, Cape Town

Deadline : February 17, 2025

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Description:

  • You will have excellent interpersonal and communication skills with the ability to multitask and adapt in a fast-paced environment. To ensure success, communications specialists should be innovative, organized, and self-motivated with a keen interest in driving strategic messages to key internal and external stakeholders

Responsibilities:

  • Develop effective corporate communication strategies
  • Manage internal communications (memos, newsletters etc.)
  • Draft content (e.g. press releases) for mass media or company website
  • Organize initiatives and plan events or press conferences
  • Liaise with media and handle requests for interviews, statements etc.
  • Foster relationships with advocates and key persons
  • Collaborate with marketing professionals to produce copy for advertisements or articles
  • Perform “damage control” in cases of bad publicity
  • Facilitate the resolution of disputes with the public or external vendors
  • Assist in communication of strategies or messages from senior leadership

Qualifications and Requirements:

  • Proven experience as communications specialist
  • Experience in web design and content production is a plus
  • Experience in copywriting and editing is a plus
  • Solid understanding of project management principles
  • Working knowledge of MS Office; photo and video-editing software is an asset
  • Excellent communication (oral and written) and presentation skills
  • Outstanding organizational and planning abilities
  • Proficient command of English
  • BSc/BA in public relations, communications or relevant field (Not Mandatory)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs
  • This job has expired!