Job title : Customer Experience Consultant – Durban
Job Location : KwaZulu-Natal,
Deadline : November 18, 2024
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KEY RESPONSIBILITIES
- Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
- effective handling of escalated situations and complaints across several communication channels
- Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer.
- Deliver proactive customer service – track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
- Constantly seek ways to improve our service and customer experience
- Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
- Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services
WHO WE ARE LOOKING FOR:
- 2 years of experience in Customer Experience (CX) and logistics with a strong customer service background and proven success in a similar role.
- Fluency in English and good knowledge of MS Office and supply chain are essential.
- Experience or knowledge in FMCG, lifestyle, or tech is an advantage.
- Ability to use rigorous logic to solve complex problems and learn quickly when facing new challenges.
- Motivated to achieve results, accustomed to working with high-performance KPIs, and has strong commercial awareness.
- Excellent communicator (phone, face-to-face, written) who can relate well to various people, build rapport, and handle high-tension situations with diplomacy.
- Adaptable, open to new ways of working, and comfortable in changing environments.
- Committed to personal development with a high sense of responsibility and the ability to ensure accurate and timely reporting
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs