• We are looking for a Customer Experience Researcher to join our Customer Insights group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

• As part of the Customer Department, you’ll help capture the voices of our customers and agents, digging deep to uncover their needs and challenges. Your insights will directly inform business improvements and fuel innovations that truly matter

What will you do?

• In this role, you’ll be at the heart of our data collection efforts, gathering both qualitative and quantitative insights. You’ll conduct research surveys via phone, SMS, and other platforms, and facilitate focus groups with customers and agents.
• Your keen attention to detail and commitment to confidentiality will ensure that our data collection is top-notch, and your observations will help shape our strategic decisions.
• This is a hybrid role in South Africa reporting to the Research Operations Lead.

Expertise

• We’re looking for someone who’s not only passionate about our mission but also thrives on collaboration and clear communication. If you’ve conducted customer surveys before, have experience with data collection, or speak local languages, this could be the perfect opportunity for you. We value individuals who are proactive problem-solvers, great listeners, and always ready to learn and adapt.
• This role offers a fantastic opportunity for recent graduates or anyone interested in research to grow and make an impact.