Customer Manager – RGD needed at Epiroc
Job title : Customer Manager – RGD
Job Location : Mpumalanga,
Deadline : January 09, 2025
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Mission
- To maintain and increase market share and profitability, support the company’s policies and procedures, receivables, stock holding, sales targets, territory management and customer support.
- The Role will be based in Steelpoort.
Main Duties & Responsibilities:
- Maintain and increase market share and profitability
- Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.
- Endeavour to enlist new customers.
- Supporting the companies’ policies and procedures
- Assist with collection of outstanding monies due from sales.
- Ensure correct forecast per warehouse is established.
- Forecasting – Ordering of correct products for weekly stock replenishing.
- Follow up on new orders, deliveries, and back orders.
- Regular update of receipts and stock issues. (Documentation).
- Reconciling of stock in warehouse – monthly verification.
- Managing and reconciling of stock in warehouse.
- Reconciling of figures for invoicing.
- Monthly update of Drilling Efficiencies Statistics.
- Present realistic target for monthly/annual sales for approval.
- Intimate knowledge of Market share in area.
- Monthly reporting to product managers of developments in area.
- Ensuring continuous customer support regarding product performance.
- Continuous follow-up and after sales service
- Correct pricing structures to be applied (outright / contract)
- Quotations to customers to be approved by management.
- Product presentations to new and existing customers to promote product.
- Liaison with customer on new products and designs.
- All new products or design change requests to be forwarded to Product Manager.
- Liaise with customers regarding product related queries. (claims / non-performance)
Competences, Skills & Experience:
- Minimum of 5 years exposure to the sales and business development environments of the drilling / mining industry
- U/G mining drilling experience. (supervisory level, i.e. shift supervisor / Drill Master or blasting ticket)
- Extensive rock tools knowledge.
- Knowledge of correct applications of products.
- Require medical fitness certificates.
- Ability to write detailed and comprehensive reports (monthly)
- Able to work without supervision and be a team player.
- Good communication skills and customer focused and be presentable on all levels.
- Computer Literacy
- Valid driver’s license.
Educational Qualifications:
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Tertiary qualifications in engineering and / or commerce or business administration will be highly regarded.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Sales / Retail / Business Development jobs