Customer Manager – Tools and Attachments needed at Epiroc
Job title : Customer Manager – Tools and Attachments
Job Location : Northern Cape, Kimberley
Deadline : May 29, 2024
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Main Responsibilities
- Maintain and increase market share and profitability
- Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.
- Endeavour to enlist new customers.
- Supporting the companies policies and procedures
- Assist with collection of outstanding monies due from sales.
- Ensure correct forecast per warehouse is established.
- Ordering of correct products for weekly stock replenishing.
- Follow up on new orders, deliveries, and back orders.
- Regular update of receipts and stock issues. (Documentation).
- Reconciling of stock in warehouse – monthly verification.
- Managing and reconciling of stock in warehouse.
- Reconciling of figures for invoicing.
- Monthly update of PDC Statistics.
- Present realistic target for monthly/annual sales for approval.
- Intimate knowledge of Market share in area.
- Monthly reporting to product managers of developments in area.
- Ensuring continuous customer support regarding product performance.
- Continuous follow-up and after sales service
- Correct pricing structures to be applied (outright / contract)
- Quotations to customers to be approved by management.
- Product presentations to new and existing customers to promote product.
- Liaison with customer on new products and designs.
- All new products or design change requests to be forwarded to Product Manager.
- Liaise with customers regarding product related queries. (claims / non-performance)
Required Skills and Capabilities
- Extensive product knowledge on all rock drilling tools product lines.
- Knowledge of surface mining applications
- Ability to achieve set targets/goals.
- Knowledge of correct applications of products.
- Require medical fitness certificates.
- Ability to write detailed and comprehensive reports (monthly)
- Able to work without supervision and be a team player.
- Good communication skills and customer focused, and be presentable on all levels.
- Computer Literacy
- Valid drivers license.
Education and experience requirements
- 3-5 years’ experience in a similar role
- Experience in the mining industry
- Tertiary qualification in business management and/or sales and marketing
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now