Customer Manager – Tools and Attachments needed at Epiroc

Job title : Customer Manager – Tools and Attachments

Job Location : Northern Cape, Kimberley

Deadline : May 29, 2024

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Main Responsibilities 

  • Maintain and increase market share and profitability
  • Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.
  • Endeavour to enlist new customers.
  • Supporting the companies policies and procedures
  • Assist with collection of outstanding monies due from sales.
  • Ensure correct forecast per warehouse is established.
  • Ordering of correct products for weekly stock replenishing.
  • Follow up on new orders, deliveries, and back orders.
  • Regular update of receipts and stock issues. (Documentation).
  • Reconciling of stock in warehouse – monthly verification.
  • Managing and reconciling of stock in warehouse.
  • Reconciling of figures for invoicing.
  • Monthly update of PDC Statistics.
  • Present realistic target for monthly/annual sales for approval.
  • Intimate knowledge of Market share in area.
  • Monthly reporting to product managers of developments in area.
  • Ensuring continuous customer support regarding product performance.
  • Continuous follow-up and after sales service
  • Correct pricing structures to be applied (outright / contract)
  • Quotations to customers to be approved by management.
  • Product presentations to new and existing customers to promote product.
  • Liaison with customer on new products and designs.
  • All new products or design change requests to be forwarded to Product Manager.
  • Liaise with customers regarding product related queries. (claims / non-performance)

Required Skills and Capabilities

  • Extensive product knowledge on all rock drilling tools product lines.
  • Knowledge of surface mining applications 
  • Ability to achieve set targets/goals.
  • Knowledge of correct applications of products.
  • Require medical fitness certificates.
  • Ability to write detailed and comprehensive reports (monthly)
  • Able to work without supervision and be a team player.
  • Good communication skills and customer focused, and be presentable on all levels.
  • Computer Literacy
  • Valid drivers license.

Education and experience requirements 

  • 3-5 years’ experience in a similar role
  • Experience in the mining industry 
  • Tertiary qualification in business management and/or sales and marketing 

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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