Customer Relations Officer: Walk-in-Centre (Vangate)- 5 Posts Available, Ref No. WCMD 34/2025 needed at Western Cape Government

Job Purpose    

• The Western Cape Mobility Department has an opportunity for a competent individual to assist with general office administrative processes in terms of all operating license applications and face to face interaction with clients.

Minimum Requirements    

• An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 1 year relevant administrative support experience in operating licensing administration working environment.

Recommendation    

• None.

Key Performance Areas    

• Customer Relations Management; Enquiries- To provide an effective and efficient client service; Payment Management; Service delivery; Systems knowledge.

Competencies    

• Knowledge of the following: Public management theory and practices; Organisation development, human capital management, institutional performance system and processes of culture change social capital development; Modern system of governance and administration; Constitutional, legal and institutional arrangements governing the South Africa public sector; Financial management; Customer / Client relations; Conflict management; Public Transport; The National Land Transport Amendment Act 23 of 2023 and regulations; policies and guidelines that regulates and governs business process of the department;  Relevant legislation, policies, prescripts and procedures.

Skills needed:

• Financial Management; Computer Literacy; Written and verbal communication; Problem solving; Presentation; Conflict resolution; Sound organizational; Good people; Aptitude to work with computers; Interpersonal Relations; Commitment and Integrity; Customer service orientation; Diversity Management; Team leadership; Self-Management and motivation; Ability to act with fact and discretion; Good grooming and presentation; High level of reliability; Good telephone etiquette.