Customer Relationship Consultant – Cape Town needed at Fidelity Services Group

Minimum Requirements

• Bachelor’s degree in business, marketing, or a related field
• Proven experience in key account management and sales.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office.
• Willingness to travel as needed.

Duties & Responsibilities

• Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
• Collaborate with internal teams to develop and implement account strategies that align with the company’s objectives.
• Identify new sales opportunities within key accounts and ensure growth and profitability.
• Prepares detailed proposals/quotes dependent on each consumer’s requirements
• Assist with planning roadshows and marketing activations, ensuring visibility
• Provide regular updates and reports to senior management on account performance and sales forecasts.
• Resolve customer issues and concerns in a timely and professional manner.
• Stay informed about industry trends and competitor activities to identify potential threats and opportunities.
• Prepares detailed proposals/quotes dependent on each consumer’s requirements
• Travel to meet with key clients and attend industry events as needed

Competencies (Technical & Behavioral)

• Excellent verbal and written communication skills
• Action orientated.
• Results driven.
• Good Time Management
• Great Interpersonal Skills
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment
• Building effective teams