Customer Relationship Manager (Gauteng West/Pretoria/ Bloemfontein) needed at Servest SA

Job title : Customer Relationship Manager (Gauteng West/Pretoria/ Bloemfontein)

Job Location : Free State, Bloemfontein

Deadline : May 25, 2024

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Minimum Requirements

  • Bachelor’s degree in business management or similar
  • A proven track record managing a team of people effectively and efficiently, delivering on required commercial outcomes
  • At least 3 to 5 years’ experience in a similar role in a service and customer relations environment. Strong commercial acumen and the ability to develop effective commercial strategies
  • Strong and effective negotiation skills to establish mutually acceptable and sustainable contractual agreements.
  • Effective communication and interpersonal skills to ensure all stakeholders are aligned with the business strategy, client and commercial focus areas as well as the desired outcomes.
  • Strong analytical skills and the ability to analyse market trends and customer behaviour.
  • Strong leadership skills and the ability to manage, develop and motivate a team. Understanding profitability and factors influencing profitability in a business. Ability to work under pressure and to meet deadlines.
  • Experience in the industry preferred.
  • Ability and capability to travel between branches monthly (Gauteng West,Pretoria and Bloemfontein).
  • Own car and valid drivers license is essential

Duties & Responsibilities

  • Ensure all clients in allocated base are in contract for a minimum of 12 months but ideally 36 months.        
  • Ensure client contracts are negotiated and concluded before the expiration of the current contract period.
  • Ensure the implementation of the directed price increase and pricing strategies. Maintain and report on price increase records and reports to the Regional Manager.
  • Ensure all gap opportunities are identified and followed up with proposals to our clients.
  • Daily management of a team of Key Account Managers and Quality Controllers
  • Ensure Key Account Managers negotiate profitable pricing and mutually beneficial terms and conditions on all contracts and agreements.
  • Ensure Key Account Managers systematically review, analyse, and action all client contracts in line with the commercial requirements of the business.
  • Ensure clients at risk are identified, reported and risk mitigation action plans are implemented and followed through to the point of continued sustainability.
  • Ensure the required KPD surveys are planned and fulfilled monthly and ensure feedback to the business that is relevant, accurate and of value.
  •  Maintain a relationship and manage top 20 customer relationships in region

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now