Customer Service Administrator needed at Potentiam Limited
Job title : Customer Service Administrator
Job Location : Western Cape, Cape Town
Deadline : January 17, 2025
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Purpose of role
- You’ll be responsible for ensuring all administrative duties within the Customer Service Department are completed in a timely accurate manner. You’ll also provide cover for the international customer service team as required.
Duties & responsibilities
- Process first line support calls & emails, through guided troubleshooting, answering frequently asked support questions about client’s products & services.
- Department admin tasks:
- Sending quotes
- Completing job sheets and raising sales orders.
- Supporting the Field Sales Team in admin tasks when necessary.
- When required, assisting the international customer service team in order processing and General Administration.
Skills & Experience – essential
- Experience in a remote customer services role, with a track record of providing superb support, preferably in a technical environment although no technical skills required
- Excellent telephone manner and comfortable dealing with customers from different backgrounds
- Fluent in both English, both written and spoken
- Experience working on multiple systems
- Good keyboard/typing skills including use of MS Word, Excel, Oulook
- Able to work under pressure & juggle multiple tasks accurately and effectively
- Ability to work well independently as well as part of a team
- Proactive in self-development & training
- Passionate, customer focussed with a high level of integrity
- Empathy and ability to diffuse difficult situations
- Adaptable to different work streams and service-related activities
Skills & Experience – desirable
- Experience working with an international client base (preferably UK)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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