Job title : Customer Service Administrator – Western Cape
Job Location : Western Cape,
Deadline : August 01, 2024
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Requirements
Essential Skills:
- Attention to detail.
- Demonstrate ability to achieve in a target-focused environment.
- Ability to multitask, work to tight deadlines, and possess good analytical skills.
- Experience in prioritizing workloads.
- Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
- Maturity to deal with difficult situations with a smile and empathy.
- The ability to work under pressure within busy times yet still provide exceptional service.
Requirements:
Min Entry Level Experience:
- Customer Service: 1 year
- Experience working with UK/USA clients
- Contact Centre Experience: 1 year
- Experience working in a KPA/Target driven environment
- No Criminal Record
Qualifications:
- Matric
Key Roles/Duties:
- Answering a variety of incoming calls promptly, delivering a professional and efficient service
- The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
- Performing administrative functions associated with booking appointments and dealing with and resolving queries.
- Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
- Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
- Re-arrange patient appointments within set KPIs/SLAs
- To provide non-clinical advice about clinic appointments and preparation
- To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
- Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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