Customer Service Advisor needed at EXL South Africa

Role Description

• This is a full-time on-site role for a Customer Service Advisor located in the City of Cape Town. The Customer Service Advisor will be responsible for providing exceptional customer-focused service, ensuring customer satisfaction, maintaining a professional telephone manner, and offering customer support. The role involves handling customer inquiries, resolving issues, and delivering an excellent customer service experience.

Qualifications

• Experience in Customer-focused Service and Customer Support
• Proven ability to ensure Customer Satisfaction and maintain a professional Telephone Manner
• Strong Customer Service skills
• Excellent communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• High school diploma or equivalent; additional qualifications in customer service are advantageous
• Previous experience in a customer service role is preferred (6-12 months)